Privacy Policy

Allevol Ltd (“Allevol”, “we”, “our” or “us”) is committed to respecting and protecting your privacy. This Privacy Policy explains how we collect, use and safeguard your personal information when you visit www.allevol.com, contact us, or purchase our products.

Allevol is a company registered in the United Kingdom. If you have any questions regarding this policy or how we handle your information, you may contact us at info@allevol.com.

When you interact with our website, we may collect certain information from you directly. This includes your name, email address, billing and shipping addresses, telephone number and any details necessary to process your payment and fulfil your order. If you choose to create an account, we may also collect login details and maintain a record of your order history. If you subscribe to our newsletter or marketing communications, we will store your communication preferences.

In addition to information you provide, we automatically collect certain technical information when you visit our website. This may include your IP address, device type, browser type, time zone, and information about how you browse and interact with our pages. We collect this data through cookies and similar technologies, including Shopify analytics, Google Analytics and Meta (Facebook/Instagram) tracking tools.

We use your personal information to fulfil orders, process payments, arrange shipping, and provide customer support. We also use it to improve the functionality and performance of our website, to understand how our products are viewed and used, and to ensure the security of our platform. Where you have provided consent, we may send you marketing communications about our products, releases and events. You may unsubscribe from marketing communications at any time.

If you are located in the United Kingdom or the European Union, we process your personal data in accordance with applicable data protection laws, including the UK GDPR and EU GDPR. We rely on several lawful bases for processing your data, including the performance of a contract when fulfilling an order, our legitimate interests in operating and improving our business, your consent for marketing and certain cookies, and our legal obligations for accounting and regulatory compliance.

As we operate internationally and intend to sell in Japan, the United States and Europe, your personal information may be processed outside of your home country. Where data is transferred outside the UK or EU, we ensure that appropriate safeguards are in place, including contractual protections and the use of reputable service providers that comply with applicable data protection standards.

We may share your personal information with trusted third parties where necessary to operate our business. These include Shopify as our ecommerce platform provider, payment processors, logistics and shipping providers, marketing and analytics partners such as Google and Meta, and professional advisors where required. We do not sell your personal data.

We retain personal information only for as long as reasonably necessary to fulfil the purposes outlined in this policy, including legal, tax and accounting obligations.

Depending on your location, you may have rights in relation to your personal data. These may include the right to access, correct, delete or restrict the processing of your data, as well as the right to withdraw consent where processing is based on consent. Requests to exercise your rights may be sent to info@allevol.com.

We implement appropriate technical and organisational measures to protect your information against unauthorised access, alteration, disclosure or destruction. However, no internet transmission can be guaranteed to be entirely secure.

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. Any updates will be published on this page.